Travelux Ltd

Live this company Baldwin's and grace travel Cranbrook brilliant company

They are very helpful and polite. Nothing is to much trouble. Have used them for years.

Having dealt with Baldwins Travel for both a couple of personal trips, and a big corporate Christmas function, I can say that I'm truly impressed by all their staff. Lancelot especially has come up with some wonderful suggestions on my personal trips, which I wouldn't have even known about. Unfortunately since my previous review my opinion has changed! Unhelpful staff who show no compassion or willingness to help sort a situation out.

Have now been waiting for 124 days for a refund for a cruise that MSC cancelled in April. Legal proceedings have now begun to claim back monies owed to me, over 1000. They can't handle questions or comments on twitter and blocked me a month ago when I asked if there were any updates on the refund. That's not the way to deal with a customer. Forewarned is forearmed.

Lance organised a trip for us to Bangkok and then Krabi, and everything was perfect, all the flights, transfers and taxis arrived on time and we had the most amazing holiday, we would definitely recommend Baldwins, will 100% use them again and would recommend their services to others. Thank you Baldwins

Great travel agents! Very helpful, friendly and work hard to find the best deals.

Seaside palm beach, maspalomas, gran canaria. This hotel is marvellous in every way. The staff and service is meticulous, the surroundings idyllic and the food has to be seen to be believed. The standard has remained high in the four visits we have made.

Excellent service from Katie at Baldwin's. I haven't used a travel agent for nearly 20 years but this year with 4 kids and 4 adults all with different requests I needed some help. Katie was fantastic and really understood the type of holiday we were looking for. She has taken all the hard work and stress out of booking and I will definitely be back!

We have used Baldwins Travel a few times to book our family holidays and have always been very impressed! Trish and Janet particularly stand out for excellent customer service. They are good at recommending resorts and hotels and always find a great price - normally finding ways to add in little extras too! We thoroughly recommend and plan on using them again for a new adventure next year.

Used Baldwins Travel to book a family holiday in the Easter Holidays, the service and knowledge received was fantastic, Charles was very informative with ensuring we had everything we need including the DVLA check I was unaware of. Highly recommend using Baldwins Travel, will be booking with them again!

Very poor customer service. Went in to ask about 2 holidays with a potential spend of over 3k. Was palmed off with 2 brochures and given zero advice. If you know exactly what you want they may be ok, otherwise go somewhere else. Very disappointed indeed.

We used Baldwins for our first big family holiday in years and their personalised knowledge and service made all the difference. My whole family had a blast and made memories that'll last a lifetimexxx

We have booked with them for years and NEVER been disappointed with their advice. Always get us where we want and we always have a lovely holiday