Golden beaches, tasty food and a rich history make Italy the perfect choice for family holidays this year. We have been helping our customers discover the very best of Italy for 90 years now. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. Find out more about our experience, expertise and passion for all things Italy. Italian cities offer an enticing mixture of ancient monuments, breath taking scenery, exquisite dining and some of the best shopping in the world.
Services
We have been helping our customers discover the very best of Italy for 90 years now. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. It's no secret that we love Italy - but what we also love is sharing this passion with our customers.
Deeply rooted in Italy, what you know as Citalia today was originally founded in 1929 by the Italian State Railway, known as Compagnia Italiana Turismo, or CIT. The company was set up to allow Italians living in the UK the chance to enjoy holidays by train back to their homeland. After air travel was introduced, branches of the company appeared across Europe, America and Australia with the same goal. The idea that our holidays can meet Italian expectations of authenticity and style remains a driving force for us today.
The Spirit of Sorrento is always welcoming. Find lemon-lined streets and old-world traditions. As artisans sell their handcrafted wares and ceramic goods. Take a trip to the ancient ruins of Pompeii or experience one of the most famous coastlines in the world on an Amalfi coast drive. Holidays in Sorrento bring you the delights of small-town coastal Italy in close proximity to the bustling city of Naples.
Our favourite family destination, picture-perfect Lake Garda is the largest lake in Italy, and boasts plenty of fun activities both on and around the water. Take a Lake Tour or take the opportunity to visit the Dolomites, just a short trip away. Holidays to Lake Garda offer visitors some of the most stunning scenery in the country.
Reviews (4)
Susan Wright
Jun 25, 2022
I would definitely book with Citalia again, after our seamlessly organised trip to the opera in Verona. From the first point of contact, to our return journey, everything was perfect. Flights, transfers, our fabulous hotel, and the mind blowing opera seats, all organised and booked as a package with them. A very professional service, would recommend everytime
Helen Mitchell
Jan 31, 2021
Nick Upton
May 06, 2020
We stayed at the Grand Hotel President in Sorrento. The staff were very good along with the food and views from the terraces. The whole building though was in need of updating to the extent that we had a damp bedroom caused by a leaking air conditioning unit. The tiny gym was terrible with all equipment faulty to the point of being unsafe and the mats were very dirty and smelt of stale sweat.
The local area and tours however were fabulous but felt that the 4 stars given to this hotel were not an honest reflection of it's condition. On returning to the UK I contacted Citalia to question this point /raise concerns over the safety of gym equipment and ask when this property was last visited by the travel company. In summary I received a series of email responses deflecting my questions so in the end I decided that my future travels to Italy would not involve this company but hopefully one that had an effective customer services department.
The local area and tours however were fabulous but felt that the 4 stars given to this hotel were not an honest reflection of it's condition. On returning to the UK I contacted Citalia to question this point /raise concerns over the safety of gym equipment and ask when this property was last visited by the travel company. In summary I received a series of email responses deflecting my questions so in the end I decided that my future travels to Italy would not involve this company but hopefully one that had an effective customer services department.
R. B.
Feb 12, 2019
Awful customer service. Booked in Jan for Oct, 4 star Hotel Capodimonte, Sorrento. As close to the end of the season for the hotel, I asked the Citalia rep if hotel services would be of the same levels as if mid-season and was given assurances that this would not be an issue. The hotel staff started to clear terraces 2 days before departure, had minimal restaurants open, the menu was the same for 5 days running and the hotel lost a personal item left in their possession on the day of departure as we were not being picked up until the afternoon.
Despite raising these concerns Citalia suggested the issues were our fault, and took no responsibility for providing the original assurances in regard to end of season services, and did not investigate the issue sufficiently, as the Manager of the hotel was economical with the truth to say the least. I was offered a discount off my next holiday with Citalia equivalent to 5% of the original holiday but will not be taking them up on it. I have not been offered compensation from either Citalia or the Hotel to replace the personal item lost or stolen by the Hotel reception staff.
Despite raising these concerns Citalia suggested the issues were our fault, and took no responsibility for providing the original assurances in regard to end of season services, and did not investigate the issue sufficiently, as the Manager of the hotel was economical with the truth to say the least. I was offered a discount off my next holiday with Citalia equivalent to 5% of the original holiday but will not be taking them up on it. I have not been offered compensation from either Citalia or the Hotel to replace the personal item lost or stolen by the Hotel reception staff.
