Planet Cruise Ltd

The waiting time on the phone is better than others I have used. The advisor was friendly and helpful although she did incorrectly, originally say we couldn't change from a select to saver fare on our P&O booking. Our original cruise with P&O was made in 2019 pre Covid for sailing in 2020, When it became evident it wasn't going to go ahead we transferred it to 2021 and then again to 2022 and were charged 50 despite it being booked under P&O flexible deposit that stated you can change as often as you wish free of charge until your final payment is made.

As the date for the final payment was approaching (Planet Cruise collect final payments one moth before they are due to P&O) and with the new variant escalating we decided once again to postpone our sailing until September in the hope that there's improvements with the Pandemic, and yet again we were charged another 45. P&O may be allowing free transfer but Planet Cruise are not. We've now been charged 95 for our "free flexible transfers". So beware if you have booked P&O cruise offering a "fee free transfer" it's not free with Planet Cruise.

Wanted to book a Cunard cruise. Tried on Cunard website but was not letting me choose cabin number although the website said you could. Planet Cruise was very helpful and booked it for us along with choice of cabin. Also they were slightly cheaper compared to Booking directly with Cunard.

My advice is to chose another company to book through. We were advised to move the original cruise another year and half due to pandemic. We had to pay a substantial amount of money to which went down as cruise credit to which was not explained at all. Due to my daughter not bring double vaccinated as she is not 12 it looks as though we are going to lose it all.

Recently paid deposit on cruise for next Spring. The agent, Anthony was very helpful at this stage as he managed to sort out flights for a week earlier for us. Has assured us that the Cruise Credit we hold will be take off the amount payable when it comes to paying the remainder. Not so keen on the website nor the responsiveness of the company to requests and I frankly don't believe the "large volume of calls" message on the site. To be honest, the call system (press #1 for sales.#27 for haberdashery, umbrellas etc.) does my head in, but allegedly this is progress.

I had concerns about my Caribbean cruise in March 2022, once explained to Planet Cruise, they were absolutely amazing. They moved my cruise to June 2022 without any extra cost and put my mind at rest. They responded within a couple hours of sending my email. I would recommend Planet Cruise to anyone especially if you are a first time cruiser and require help and advice.

I booked through Planet Cruise for a trip to celebrate my wife's 60th birthday. It was all plain sailing - excuse the pun. Very helpful and friendly staff offering good advice on how to get the most out of your trip. Excellent service and very good prices. The cruise around Croatia was the stuff of dreams and the reasonably priced Island hotel add on was as relaxing as it gets.

Easy to deal with. Everything explained. Attention to detail was superb. All went smoothly. Would recommend wholeheartedly

I would like to point out Sophie Gritton who is a star at Planet Cruise. She stands out from others as being really helpful and has assisted us with a number of bookings through Planet, and we are always happy with how she looks after us. I have to say, some of the others in the team should take a note on how she looks after her customers. We have dealt with other people at Planet and they are not on the same level as Sophie. Thanks again, for everything!

The staff are professional, helpful and professional. A very good (5 star) experience. Unfortunately, as bookings / changes progressed we got reminders to pay despite having paid in full! Not a deal breaker but irritating. This occurred each time we received a 'credit' so I guess more a glitch in the system. Otherwise very satisfied. Peter

Lovely couple of hours spent at Sandringham. My wife would have liked to have seen more of the house. The grounds are extensive and well maintained with lovely views all around. We would definitely return.