Ski Beat Ltd

I have just returned from a holiday with Ski Beat in Val Thorens and they were a fantastic company. I have skiied many times before, but this is the first time I went with Ski Beat. They were organised, kept us up to date, the transfers were seamless and the chalet host, resort manager and others (Maya, Elsbeth, Louis) were fantastic. Oh and the food.....amazing!

Disappointed to have had to miss 3 ski trips now due to Covid and thoroughly appreciate the challenges that SkiBeat and all other organisations are going through, however that is no excuse for a lack of professionalism and zero communication. We were advised if we booked and re-booked we would receive a full refund which we did 3 times, but this last time we had to request a full refund, rather than move our booking again.

We have now been waking over 6 weeks for our refund (circa 10k) and they have not communicated directly with us at all. I have received a communication today from Igluski who have been advised that Skibeat will refund roughly 1/3 of our holiday and they will offer us the remaining amount in Vouchers. I'm afraid this is not satisfactory as we wouldn't have kept our booking in the first place had this been the situation having been told a refund would be provided if the trip was cancelled.

We were initially going away with them in March 2020 and have now been out of pocket for all this time. I hope this review prompts the right decision from Skibeat and hopefully a communication so this matter can be resolved and they live up to the terms and conditions that they offered. David

Critical: Professionalism After booking a ski holiday with Ski Beat in March 2020, we are still yet to receive our refund 7 months later. This company has not looked after its customers during covid, and I would not recommend booking through them as no guarantees are in place. Extremely poor communication and a lot of very unhappy customers!

Absolutely disgraceful Customer Service. A group of 9 of us booked a ski trip and a chalet back in March 2020 (cost over 11k). After the trip was cancelled, we were given a credit note and told that if we didn't book by 31st January 2021 we would receive a full refund. You can't get them on the phone, a reply to email, a response on twitter. I have even tried LinkedIn with the Marketing Director Laura Hazell (name available on their website) and communication is blocked. Totally appreciate that COVID has decimated the industry, but this is why they have insurance. Burying their heads in the sand is no way to solve this.

I don't write reviews as a rule but I cant let this go. Could be 'War and Peace' but I think the other reviewers say it all. We booked a holiday through SNO (www sno.co.uk) who in turn used Ski Beat (www skibeat.co.uk). Ski Beat just refunded our cancelled holiday from last April! We booked through Sno and that caused an issue that I was very unaware of.

Always shouted about the virtues of 'Section 75', always ensure 100 or more paid by Credit Card - but I hadn't appreciated that by using SNO, who in turn used Ski Beat, that only the deposit could be clawed back (and that could be rejected). The problem firmly resided with Ski Beat and their unscrupulous Directors. The staff must have been in a difficult position but they needed to ensure they are clear with their communication and follow up what they gladly promise on the phone (to get rid of you); SNO have no protection in these circumstances and so I now need to ensure I book with and pay the same company I am dealing with (though SNO were ok it just adds an unnecessary risk); The Department of Transport (who oversee the Atol scheme) need to make sure that you can't slip into the grey area where a company is - allegedly - not trading insolvent and so the Atol scheme does not kick in but also won't refund your money (CAA are useless as no one wants to say anything without their lawyers present, DOT - who oversee the Atol scheme replied with a 2 page response saying absolutely nothing - yes we pay these people's wages!).

This is a very difficult time for everyone and one doesn't need to be submitting court orders to get your money back for things - ours was more than small claims court level as we were booking for several families, so that made us think about the costs and implications even more. It should not be like this, happy to be 'flexible' but given the number of good companies that will not/have not survived this dreadful pandemic, I can't help but think the likes of Ski Beat should not be allowed to trade certainly the Directors (listed as Tony & Anthony Collins on Companies House) should be never be allowed to hold a Directorship again.

I suggest they need to re-read what Directors duties and responsibilities are, and the authorities need to enforce it! Or maybe I am wrong and we will all get a slice of the previous years when they made a profit? Lol! Anyone still waiting - I think it is a case of 'he who shouts loudest sadly'. Good luck!

Holiday cancelled in March, understood around lack of early communication, but having chased every month since and told I would get an update soon, 9 months later still no refund. Promised a refund in December, still nothing. I've been calm and understanding, but totally taken for a ride. This company does not keep you updated, I have had to chase every single time, very unprofessional.

See trust pilot reviews do not book with this company they will let you down. We were flown out.to resort on Saturday, collected prwbooked skis and passes from ski beat. Ready for a good start on sunday. We were told saturday evening that the resort was closing we have had no offers of refund partial.oe full No money back on ski hire or loft pass. Just got a cold shoulder they do not care about customer relations.

We had a great stay in Chalet Boudu - The staff at the SkI Beat office were very helpful on the phone prior to heading out to La Plagne, and our chalet host did an outstanding job during our stay in the resort.