Ice Gallery Europe

I really wish I had read the reviews before I activated a voucher with them!

I challenge anyone to try and place a phone call to this travel agency. I have never been able to speak to a real person. When you get tired of waiting on the phone, send them an email. And wait and wait and wait. They love taking your money or Marriott points but fall very short on anything else.

Purchase of the Arrivia's membership: Caveat emptor! We participated in one of the Arrivia's sales presentations, advertised as a 90 min. presentation, actually lasted 120 min. My wife and I travel a lot (internationally) and we could tell at the get go this was not on the up and up, but we did hang in there for the full 120 mins. At the end we simply told the "one on one Closer sales person" we don't see the value in this, it is not competitive: meals are not included, it is a basic point A to point B trip, you have to do all the work to figure out what to see in the area and how to get there (and of course this REALLY increases the cost of the trip which the Closer doesn't even mention).

When you really do an apples to apples comparison to other companies that do offer a comprehensive travel package Arrivia is not competitive, especially when you factor in the $6,998 membership fee. If all you want is to hang around the hotel for your vacation and eat hotel meals (hotel meals, which tend to be higher in price than local restaurants) even then Arrivia is not great deal.

We felt sorry for those individuals in our group who opted to pay $6,998 to become a member of the Arrivia Travel Agency, because that is all Arrivia is, simply a travel agency! OBTW: near the end of the presentation the main presenter stated multiple time "if you do not purchase the package your rewards are handled by another company, a marketing company, Arriva has nothing to do with that company" This was the red flag, we knew what was coming next!

We mailed in the forms to obtain our gift from LUX Vacations / Customer Choice Rewards (the marketing company the Arrivia presenter mentioned). Just one more scam, none of what was stated to us was actually provided!

Too many problems and issues to go into details. Given prices by agents that were not honored, changes discussed that were not made, money charged that were not credited back to our credit card, all with no communication from the company themselves until you call and keep pushing the various issues up the ladder. Excuses made, few resolutions or absolutely no resolutions on others. No, I do NOT recommend them.

Buyer Beware! I bought into this as a part of another vacation package. The Lifestyle collection. I have used it twice and both times were aweful. 1st experience I booked a week over Thanksgiving for 7 days to Fort Lauderdale FL. When we arrived we were put into a nasty room with the curtains torn and stains everywhere. I went to the Front desk and they said you booked through the Arrivia account, that is what that is.

I had to spend an additional $500 to change rooms to something nicer. 2nd trip was to Myrtle Beach, booked several months in advance for my daughters birthday. We arrive at 8pm, the hotel said we dont have a reservation, then they said they sold our room to someone else and they booked us somewhere else. No one called, emailed, acknowledged this to me prior to my trip.

It was a Sunday so they were closed and I had to drive around the city with the Manager of the hotel with my entire family to find another hotel room and pay $600 for the night at a different hotel, because no one told anyone where we had a room. The next day I spent several hours on the phone trying to figure out what was happening, and where we were supposed to have a hotel.

They wanted to put us on the opposite side of the city. Our friends and family were at the original hotel location. I had to rent a car, that I didn't anticipate. Now it has been 9 months of me talking to a new person every month with no resolution except for the offer of an additional $100 refunded of my $4000+ trip. I have spoke to at least 10 different people, no one can give me answers or send me to someone that can make decisions and they essentially told me the only way to get resolution is through a law suit. Unbelievable.

They do have favorites. They do give the better leads to certain people and allows certain agents to work your appointment set if you haven't sold them within the 5 days some managers will work really hard for you others won't really do the work but all in all it's a great company to work for lots of opportunity for money to be made

Purchased a timeshare from private reserve travel collection and have been regretting it ever since! Its another one of these US companies that spend a lot of money on hiring sales team to convince you to buy the product but spend nothing on their website tech. Their website They say booking hotels and excursions with them is cheaper but their website is always 'upgrading' and therefore not working and then they charge 20USD extra per booking to book by phone.

Their website is a scam. Be careful getting on the phone with them as they'll always send you to a sales person who will try to upgrade your membership and it is impossible and annoying to get off the phone with them.

I loved working here! I wish i could move back n have a job again! So many opportunities to make money and meet honest people. I loved Derek as my trainer. This place made me who i am today! And thats a strong independent woman who learned and built the confidence to take on any job in sales and having them on my resume always gets brownie points they treat employees like real family and clients like real people. I loved being apart of this company! I highly recommend using them for travel or to join the family! U wont regret it!

I agree with the review that this company is unethical. I used my Marriott vacation club points to book a cruise. The company's web site showed a cabin cruise credit of $75 which the cruise line did not honor even when I showed them the printout of the promotion from ICE web site. My wife called ICE about the cabin credit of $75 when we got back from the cruise.

To make a long and agonizing story short, we got scammed out of the cabin credit. Their excuse was they can change the term of the offer at their discretion. Bad company. Don't waste your Marriott vacation club points with this company.